The situation has stabilized and full operational status has been restored. All systems are functioning normally. We apologize for any inconvenience caused and thank you for your patience.
Posted May 13, 2026 - 12:52 CEST
Update
We are aware that Atlassian is currently experiencing delays with automation triggers, which may also affect our applications. According to Atlassian, their Automation service is the most impacted at this time.
We are monitoring the situation closely and will provide updates as more information becomes available.
Although Atlassian has closed the incident on their end and marked it as resolved, we are still observing delays in the delivery of Forge trigger-related events.
We have escalated the issue and are actively investigating. We will continue to provide updates here as the situation develops.
Atlassian has confirmed that rate limits have been adjusted. However, a significant backlog of 1M+ messages accumulated during the rate limiting period. As the queue processes in order, new events are queued behind the existing backlog - delivery times will improve progressively as the queue drains.
Atlassian is actively monitoring the situation and expects full normalization within the next few hours as the queue count is steadily decreasing.
We are continuing to work closely with Atlassian to restore full service stability as quickly as possible.
Posted May 11, 2026 - 14:40 CEST
Update
We are continuing to work on a fix for this issue.
Posted May 11, 2026 - 13:31 CEST
Identified
We have identified an issue where Atlassian Forge triggers are experiencing significant processing delays. This directly affects data sync within our apps, causing latencies of several to over fifteen minutes.
Our team is in contact with Atlassian support to expedite a resolution. We will provide further updates as they become available.
Posted May 11, 2026 - 13:25 CEST
This incident affected: Extension for JSM Cloud (Extension for JSM), Entra ID (Azure AD) Attributes Sync for Jira (Azure AD Attributes Sync for Jira), Issue Templates Cloud (Issue Templates), and Requirements & Test Management for Jira Cloud (Requirements & Test Management for Jira Cloud).