Update - We are continuing to work on a fix for this issue.
Mar 26, 2025 - 13:11 CET
Identified - We have detected an active incident affecting the Issue Templates for Jira Cloud app. Users may experience issues with some functionalities, including template selection and variable population.

Our Development Team has identified the root cause and is already releasing fixes incrementally. One of the key areas affected was the UI Modification feature, which has now been addressed. However, if the problem still persists on your end, we recommend the following steps:

- Reopen the UI Modification & field on create screen settings and re-enable the feature for all required projects

- Wait for the configuration to fully save before closing the window

You can find instructions here: https://deviniti.com/support/addon/cloud/issue-templates/latest/create-from-template/

We’re continuing to monitor the situation closely and will provide further updates as needed. Thank you for your continued patience and understanding!

Mar 24, 2025 - 13:48 CET
Extension for JSM Cloud Operational
90 days ago
99.59 % uptime
Today
Extension for JSM Operational
90 days ago
99.59 % uptime
Today
Issue Templates Cloud Under Maintenance
90 days ago
100.0 % uptime
Today
Issue Templates Under Maintenance
90 days ago
100.0 % uptime
Today
Requirements & Test Management for Jira Cloud Operational
90 days ago
100.0 % uptime
Today
Requirements & Test Management for Jira Cloud Operational
90 days ago
100.0 % uptime
Today
Dynamic Forms for Jira Cloud Operational
90 days ago
100.0 % uptime
Today
Dynamic Forms for Jira Cloud Operational
90 days ago
100.0 % uptime
Today
Queues for JSM Cloud Operational
90 days ago
100.0 % uptime
Today
Queues for JSM Operational
90 days ago
100.0 % uptime
Today
My Requests Extension for JSM Cloud Operational
90 days ago
100.0 % uptime
Today
My Requests Extension for JSM Cloud Operational
90 days ago
100.0 % uptime
Today
Azure AD Attributes Sync for Jira Operational
90 days ago
100.0 % uptime
Today
Azure AD Attributes Sync for Jira Operational
90 days ago
100.0 % uptime
Today
Actions for JSM Cloud Operational
90 days ago
100.0 % uptime
Today
Actions for JSM Operational
90 days ago
100.0 % uptime
Today
Issue Sync Pro Operational
90 days ago
100.0 % uptime
Today
Issue Sync Pro Operational
90 days ago
100.0 % uptime
Today
Theme Extension for JSM Cloud Operational
90 days ago
100.0 % uptime
Today
Theme Extension for JSM Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
Resolved - The issues impacting Customer Form and Request Details View have been fully resolved.
Our engineering team successfully implemented a fix to address the unexpected infinite loop in our custom log processing system that was causing excessive resource consumption.

Here's a summary of the actions taken:
Resolution: The infinite loop has been contained and the system has been stabilized.
Preventative Measures: We are conducting a thorough post-mortem analysis to identify the conditions that triggered the loop and implement safeguards to prevent similar incidents in the future.

Apr 2, 10:04 CEST
Monitoring - The production version is now deployed, and no issues are expected. All functionalities should be working as usual.
Apr 1, 14:14 CEST
Identified - Our team has identified a potential issue. We released an update aimed at preventing application crashes. However, some users may experience issues with the visibility of the right sidebar.

We are working to resolve this matter and will provide further updates as progress is made.

Apr 1, 09:59 CEST
Investigating - We have identified an ongoing incident impacting the Extension for the JSM application. Users may encounter difficulties with certain functionalities, including the loading of dynamic fields and the request details view on Customer Portal.

The issue has been recognized, and we are actively engaged in investigating the matter.

Mar 31, 08:54 CEST
Apr 1, 2025
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Unresolved incident: Temporary issues detected in app behavior.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.